I design the systems that make good work compound — currently AI at Customer.io. I learned to think in systems by watching them fail, growing up in Zimbabwe as its economy came apart. What people grew in its place taught me to design with people, not just for them.
- Now
- Customer.io
- Before
- AWS · CommonBond · Orium
- Focus
- Systems-heavy product work
Selected work
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From the garden
- Budding: Notes That Sort Themselves May 2026 How I split note-taking into one-tap capture, batched AI filing, and a morning resurfacing job, all free and running on GitHub and Claude Code.
- Seedling: Designing in the open Mar 2026 Early notes on what it means to design transparently, for an open-source community.
- Budding: What AI actually changes about design tools Jan 2026 Not everything changes. But the things that do change are significant.
- Evergreen: Systems thinking in product design Nov 2025 How thinking in systems — not screens — leads to better product decisions.
No notes in this stage yet.