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Shanil Patel

About

About

Shanil Patel

The gardener.

A product designer who sees the world in systems, and builds the ones that make good work compound.

I believe design

makes good work compound brings people together to build what none could alone makes the complex feel obvious keeps only what earns its place turns constraints into an advantage defines the right thing to ship is supercharged by AI, not replaced is a process that delivers more than a pretty UI leaves the world better than it found it

Roots

I learned to think in systems by watching them fail. I grew up in Zimbabwe while its economy came apart. Money, fuel, schools, power, one by one.

What stayed with me isn't the collapse. It's what people grew in its place: neighbours pooling what they had, informal networks quietly doing what institutions no longer could, my parents holding steady through all of it. Ubuntu, I am because we are, was never a phrase to me; it was how everyone around me operated. Those improvised systems ran on empathy, and they worked because people understood what the person next to them actually needed.

That's where I learned to look underneath things, and why I design with people, not just for them. The best rooms I've worked in all had one thing in common: the quietest person got heard at some point. The worst outcomes had one thing in common too.

Craft

Growing up in Zimbabwe, I was mostly watching. My own test came later, when I had to pay my way through a Bachelor of Interaction Design in Toronto.

I stretched $500 over months, worked restaurant shifts until 10, and took freelance clients until 2am, all to cover the tens of thousands the degree cost. I graduated with honors and a nearly perfect GPA, but the numbers aren't the point. That stretch taught me that craft isn't something you apply when conditions are perfect. It's what you hold onto when they aren't. And a working system, even a scrappy one, is what buys you the room to do careful work. A tight brief and a hard deadline still produce some of my best.

I didn't make it through alone, either. It took building a small community of teachers, friends, strangers, and the college itself, the way I'd watched it done back home. And I found purpose in giving back, mentoring students and working as a teaching assistant, all of it unpaid, believing that what you learn is best shared. It was the first system I built that compounded for the people around me.

The work

All of it adds up to a simple thesis: good work compounds.

The most valuable things I've made usually aren't screens. A service blueprint that helped teams understand and simplify years of inefficiency, taking an ordering process from four months to two days. A design system that accelerated development enough to help keep a company afloat. A product vision that brought strategy to life and inspired a global community to keep building on it. And more than once, the realization that something shouldn't ship at all.

I design the systems around the product as much as the product itself, because that's the order it compounds in: the team gets faster first, then the customer. Plant the right things, tend them, prune what doesn't belong, and the harvest keeps coming long after you've moved on. That's the garden this site is named for.

Experience

Now
Senior Product Designer · Customer.io
2024
Senior Product Designer · AWS OpenSearch
2022
Senior Product Designer · CommonBond
2020
Product Designer · Orium (Equinix, Apple, Indigo, Harry Rosen, Royal Bank of Canada, Coravin)

The rest

Giving back
Mentoring designers at no cost, and writing in the open through this site's garden
Off the clock
Photography walks, tennis, 3D printing, board games, and ongoing negotiations with my dog, Oreo
Serious about
Finding the best pizza in town, and daydreaming

Recents from my Camera

  • Deep blue sea under a clear sky, with the islands of the Santorini caldera on the horizon
  • A ginger-and-white cat sitting under a metal A-frame sign on a paved street
  • A blue-domed church and its white bell tower above the Santorini caldera at golden hour
  • Three Evzones of the Greek presidential guard marching in step in ceremonial dress
  • A sunlit rocky headland in soft focus, a single boat far out on the water beyond it
  • Layered orange sandstone walls curving overhead inside a narrow slot canyon
  • The Temple of Athena Nike on its bastion at the Acropolis against a cloudless sky
  • Oreo, a black dog in an orange collar, sitting in snow with flakes on their muzzle
  • Red desert scrub in the foreground opening onto a wide lake and distant mesas
  • The Academy of Athens: a seated marble Plato below the column-top statue of Athena
  • A ginger-and-white cat asleep on a stone wall above the sea, tail hanging over the edge
  • Oreo resting their chin on a grey rug, nose close to the camera
  • A pavement beside a road at dusk, headlights drawn into long streaks by a slow shutter

In today's world, human connection matters more, not less. The gate's always open to talk design, product, or how I can help your business compound its value.

Rootstock · The experiment

Rootstock is the design system growing under this site — one root system learning to adapt its colour, type, and rhythm to any context. I iterate on it every week; everything here updates live on the page behind.

Explore the full system →

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